Service Advisor – Job description
Are you passionate about the automotive industry and committed to delivering exceptional customer service? Lost Pines Toyota, a well-established and reputable auto repair facility, is seeking a dynamic and customer-focused individual to join our team as a Service Advisor. If you have excellent communication skills, a strong understanding of automotive services, and a dedication to customer satisfaction, we want to hear from you!
Responsibilities:
Customer Interaction: Interact with customers to understand their automotive service needs, provide accurate information, and establish trust and confidence.
Service Advising: Assist customers in understanding the scope of required repairs and maintenance, providing detailed explanations, and obtaining necessary approvals.
Appointment Scheduling: Coordinate appointments and effectively manage the service schedule to ensure efficient workflow and timely completion of repairs.
Estimate Preparation: Generate accurate and detailed service estimates, ensuring transparency and clear communication with customers.
Communication: Act as a liaison between customers and the service team, conveying customer concerns, preferences, and expectations to ensure a seamless service experience.
Documentation: Maintain accurate and organized service records, including customer information, vehicle details, and service history.
Upselling: Identify and communicate additional services that may benefit the customer and the longevity of their vehicle.
Problem Resolution: Address customer inquiries, concerns, and complaints in a professional and timely manner, finding effective solutions to maintain customer satisfaction.
Qualifications:
Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and provide a positive service experience.
Automotive Knowledge: A solid understanding of automotive services and repairs, as well as the ability to explain technical information to customers in an understandable manner.
Organizational Skills: Strong organizational and multitasking abilities to manage service schedules, appointments, and documentation efficiently.
Computer Proficiency: Comfortable using computerized systems for estimating, invoicing, and managing customer information.
Team Collaboration: Ability to work collaboratively with service technicians and other team members to ensure effective communication and workflow.
Problem-Solving: Proven ability to address and resolve customer issues with a focus on customer satisfaction.
Experience:
Previous experience in a similar role within the automotive industry is preferred but not mandatory.
